Communications
Morrow Emergency Communications 1500 Morrow Road Morrow, GA 30260 Phone: 770-961-4000 Fax: 678-422-0475 Director: Capt. Wayne Butler wbutler@cityofmorrow.com Supervisor: Sgt. Max Tran mtran@cityofmorrow.com Criminal History and Background Checks Early Warning Siren

Sgt Max Tran Supervisor, Special Services Division Sgt. Tran’s law enforcement career started at the Morrow Police Department as a patrol officer in 2004. Officer Tran graduated from Clayton County Regional Law Enforcement Academy, Class #192. Officer Tran has served as a Police Officer, Field Training Officer, Special Operations Officer, H.E.A.T. Unit Officer, C.O.P.P.S Unit Officer, and C.I.D. Detective. Sgt. Tran currently serves as an Information Technology Officer for the Morrow Police Department. Officer Tran has over 15 years of experience in information technology. He’s responsible for developing and preparing computer solutions as well as evaluating and supporting of applications used by the department. He works closely with all units to prioritize business goals and information needs. Sgt. Tran received his Bachelor’s Degree in Computer Science and Master of Business Administration in Managerial Science from Georgia State University, where he graduated Cum Laude.

The Morrow Emergency Communications Center serves the citizens of Morrow, Lake City, and all visitors for all Police and Fire/Rescue related calls. The center is staffed with 1 Director, 1 Assistant Director/Supervisor, 10 Full Time Communication Officers, and 2 Part Time Communications Officer. The Center operates 24 hours a day, 7 days a week. In 2009 the Center handled a total of 63,808 calls for service. The Center processed 20,207 Emergency 911 calls. The Center incorporates the latest Call Center Solution Technology. 81.7 percent of all emergency and non-emergency calls are answered within five seconds with most calls answered in less than two seconds. That compares to a national average of about 10 seconds. Seconds are crucial; especially in our line of business wasted time can be life-threatening. The City of Morrow Emergency Communications Department utilizes industry leading technologies. One of the newest is the ability to track the City of Morrow Patrol cars. This technology allows for the closest unit to be dispatched to calls for service, thus providing a quicker response time. The Center is Phase I and Phase II compliant for wireless callers. This technology provides the latitude and longitude information enabling wireless calls to be tracked. The Center also utilizes the State of Georgia DOT cameras to monitor the traffic flow at numerous locations within the City of Morrow. The Center also contracts with Language Line Services which provides interpretation services in 170+ languages 24 hours a day, 7 days a week. This allows our non-English speaking residents and/or visitors the same level of service as our English speaking residents and/or visitors. The Center also monitors the National Weather Service in Peachtree City for any weather related potential emergency approaching the City. If a weather system is imminent the Center will activate the Early Warning Siren located in Daniel Park, adjacent to Morrow City Hall. The honeycomb-shaped siren can be heard throughout the city and is intended as an “all-hazards” alerting system. *In case of an EMERGENCY can we find you?* Emergency Communications requests your assistance to help our Fire, EMS, and Police units in locating you. You can do this by having your street number visible from the street, and large enough to be seen at night (consider reflective numbers). Also, consider marking both sides of the mailbox (the mail delivery always comes from one direction, the emergency units could arrive from any direction) and consider marking the curb. Remember, not all wireless 9-1-1 calls provide location information. To get help quickly, please be able to answer these questions: Where is the emergency? Use a highway name, direction of travel, mile marker, landmark, intersection, exact address, etc. What number are you calling from? Always give your area code and wireless phone number. Exactly what happened? Clearly describe what has taken place. If reporting a crime, vehicle and suspect descriptions are important. If using a phone without a service contract and your call gets disconnected, you must redial 9-1-1 to reestablish contact with the 911 Center.

Wake up Call

Do you live alone? Do you have a medical condition? Does your family live out of town? Would you like to have someone call and check on you? The City of Morrow 911 Center would like to make daily calls to our community members who are alone. A Communications Officer will call each morning between 7 a.m. and 9 a.m. to see how you are doing. There are no conditions that you have to meet. If you would like to participate in this program you can sign up today by visiting Morrow City Hall or you can call Verna Watson at 770.961.4000 between the hours of 7 a.m. and 3 p.m.

Public Education

The Morrow Emergency Communications Center has been active in educating the public on how and when to call 911 and what to say when you call. If you are a Boy/Girl Scout leader or belong to an organization and are interested in having a tour of the 911 Communications Center, contact Capt. Wayne Butler or Sgt. Max Tran at 770-961-4000.

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