Complaints

It is our goal to investigate all complaints regarding our performance while ensuring confidentiality for both the complainant and the subject of the complaint.

As a means of maintaining City of Morrow 911 Communications Center performance and community relations, our center encourages citizens to recommend improvements in our service delivery. In addition, we encourage complaints and/or questions about the Communications Center's performance or actions of its members and employees

Procedure For Submitting a Complaint

If you feel that an employee has acted improperly, you may register your complaint in the following ways: (Letters of complaint should describe the event or incident, a date and time of occurrence, if possible, and the name and/or badge number of the telecommunicator involved.)

1. At any time you may contact the City of Morrow 911 Communications Center at 770-961-4000. Request to speak with a 911 Communications Center Supervisor and he/she will take the appropriate action.

2. You may contact the City of Morrow 911 Communications Center's Director at 770-961-4000 or by email at: anou@cityofmorrow.com.

3. If you choose you may also make your commendation in writing and forward it to:

City of Morrow 911 Communications Center
1500 Morrow Rd.
Morrow, GA 30260

Office Hours: Monday – Friday 8:30 AM to 5:00 PM or by pre-arranged appointment